Parts Information
What comes with a used engine?
Our used engines are supplied complete from the oil pan up to the valve covers, with timing cover(s) belts/timing chains, crank pulley, tensioners, exhaust and intake manifolds. Exceptions are noted in our description field.
Starter, alternator, throttle body, turbochargers, a/c compressor, power steering pump and other external accessories are NOT included unless specifically stated. Please note that any and all accessories left on the engine are not warranted or guaranteed to fit.
What is included with other parts assemblies?
Many parts are sold as assemblies that typically include specific pieces. Please see our Parts Descriptions page for more details.
Warranty Information
What is the Used Engine Warranty?
***The warranty covers the engine block, cylinder head, and all internal parts only! The length of your warranty and the coverage you choose will be clearly stated on the front of your invoice. "Parts only" warranties cover replacement of the part only and NO labor will be covered. If Labor coverage is purchased, it will cover up to $50/hr flat rate R&R from the Mitchell Labor Guide. ***Any and all labor claims must be approved by a manager at Best Salvage prior to the work being performed. Any claims submitted that were not approved will not be paid. Towing, rental, inconvenience, or other claims are not covered under any warranty. It is expected that the installer will use new front and rear crank seals, timing belt if applicable, inspect oil pan and valve cover gaskets, water pump, and replace as necessary. We do not cover oil leaks. It is the customer's responsibility to change over any accessory parts from the original engine to the replacement engine. There is no warranty expressed or implied on any accessory parts. These accessories include but are not limited to; fuel injectors, sensors, wiring, injector rails, spark plugs and wires, water pump, throttle body, manifolds, coils, electronics, tensioners and pulleys, brackets, and other bolt on items to the long block. Standard industry practices for installation generally include a new oil filter, thermostat, inspection of cooling and exhaust systems, wires, distributor cap, all hoses and belts. We strongly recommend that these items are replaced at time of installation. Our engine warranty is voided if the engine is overheated (evidenced by the melting of a temperature sensitive heat tab we attach to the cylinder head and/or block) or subjected to oil starvation (also easily identified). ***Please note that removal of heat tabs also voids any warranty immediately.
What is our guarantee on used transmissions?
*** All Used Automatic Transmissions are guaranteed only if installed by an ASE certified shop. Transmission installations can be very complex and require sophisticated diagnostic equipment during installation. Therefore, these late model transmissions require professional installation. Transmissions installed incorrectly can be damaged beyond repair in only a short test drive. The length of your warranty and the coverage you choose will be clearly stated on the front of your invoice. "Parts only" warranties cover replacement of the part only and NO labor will be covered. If Labor coverage is purchased, it will cover up to $50/hr flat rate R&R from the Mitchell Labor Guide. ***Any and all labor claims must be approved by a manager at Best Salvage prior to the work being performed. Any claims submitted that were not approved will not be paid. Towing, rental, inconvenience, or other claims of this nature are not covered under the warranty.
Delivery and Shipping
Most smaller parts are shipped via UPS Ground or Fed Ex. Parts too large for UPS or Fed Ex will be shipped by a commercial freight truck.
Delivering to a business address
The prices quoted for delivery of large items are based on delivery to a business address with the ability to unload a semi with the proper equipment (i.e. forklift).
Delivering to a residential address
For small packages that can be shipped via UPS or Fed Ex, there is a small additional residential delivery charge. We currently do NOT ship larger items requiring delivery on a freight truck to residences.
What are the shipping charges?
Best Salvage's online database calculates shipping for your order and includes it in your price quote. If the shipping charges seem too high and deters you from ordering a part, please call a sales associate at 1-800-580-4899 to explore other options.
Shipping charges for body panels and bumpers
Body panels and bumpers are priced without accounting for delivery costs. Due to the size and packaging requirements, costs to ship these parts can vary. Please contact us via email or call 1-800-580-4899 prior to making a purchase and one of our parts specialists will be happy to give you a delivery total.
Return Policy
What is the Return/Refund Policy?
Best Salvage Inc. offers a no-hassle return policy on most parts for up to 30 days. Any special order parts such as cuts and clips are not returnable. Also, parts that are damaged or tampered with by the customer are also not returnable. For defective parts, please see your warranty that is clearly stated on the front of your invoice for your warranty period.
Who pays the freight costs on parts that are returned?
If we send you the wrong part or a defective part, Best Salvage will pay the freight costs. If the customer orders the wrong part or doesn't want the part after the order, the customer will pay both the freight both ways. All defective parts will be verified before a credit will be issued.
General Questions
The Vehicle Identification Number (VIN) contains a code that identifies where and when your car was built, what engine and body style it has, along with other important information that may be necessary to ensure that you get the correct part (especially transmissions, engines, ECU computers, and many other components).
The VIN can be found on the vehicle's title and on a riveted tag on the dash (near the defroster vent in front of the driver). To locate the date of manufacture, see the tag on the driver door jam.
In some cases we will need the VIN to verify some of the vehicle information. Sometimes it will be necessary to call the dealership with the VIN of your vehicle to find out the correct part that your vehicle requires. Dealerships are sometimes the only sources for this detailed information of your specific VIN.
Which side is the left side / right side?
The Left is the driver side; and the Right is the passenger side.